Last updated
22 July 2026
FAMIQ Technologies Pty Ltd is committed to protecting the privacy of personal information in accordance with the Australian Privacy Principles (APPs) and other applicable Australian privacy laws.
This Policy applies to FAMIQ Technologies Pty Ltd (ABN 80 701 750 030) trading as TyreVault , of Coopers Plains, QLD, 4108 ("we", "us", "our"), and describes how we collect, hold, use, and disclose personal information. This Policy forms part of our Terms and Conditions.
Collection statement
Our Privacy Collection Statement
Under the Australian Privacy Principles, we are required to make you aware of certain matters when we collect your information. This Policy addresses:
- our identity and contact details;
- the purposes for which we collect personal information;
- the consequences if you choose not to provide certain information;
- who we may disclose your information to;
- how you can access or correct your information, or make a complaint; and
- circumstances in which your information may be disclosed overseas.
What we collect
What personal information do we collect?
Depending on how you interact with us, we may collect:
- your name, email address, phone number, and delivery/billing address;
- your account login details, if you register for a customer account;
- details of the vehicle(s) you save to your account ("My Garage"), such as make, model, and year, used to help you find compatible tyres;
- your order and purchase history;
- payment details, processed securely through our payment providers (we do not store full card numbers ourselves);
- if you apply to join our Fitter network: your business name, ABN, contact details, insurance information, and bank/payout details;
- any information you submit through forms, enquiries, reviews, or customer support conversations; and
- information about your use of our Website, including pages visited and general browsing behaviour.
Why we collect it
Why do we collect your personal information?
We collect and use personal information to:
- process and fulfil your orders, including delivery and fitting;
- create and manage your customer account, including your saved vehicles;
- communicate with you about your orders, including via email and SMS;
- assess and manage applications from prospective Fitters, and administer our Fitter network, including payouts;
- respond to enquiries and provide customer support;
- send you marketing communications where you have not opted out; and
- improve our Website, Products, and services.
How we collect it
How do we collect your personal information?
We generally collect personal information directly from you — when you place an order, create an account, contact our support team, or apply to join our Fitter network. We may also collect information automatically through cookies and similar technologies when you use our Website (see below).
If you don't provide it
What if you don't provide the information we ask for?
If you choose not to provide certain information, we may be unable to process your order, create your account, or provide the service you have requested.
Cookies
Cookies and similar technologies
We use cookies and similar technologies on our Website to remember your preferences, understand how our Website is used, and improve your experience — for example, keeping items in your cart or remembering your saved vehicles.
You can disable cookies through your browser settings, though this may affect how parts of our Website function.
First-party analytics
We log browsing interactions on the platform — such as product views, searches, and cart activity — using an anonymous, irreversible session identifier. This identifier is a one-way cryptographic hash generated per browsing session; it cannot be reversed to identify your device or browser. When you are signed in to your account, these interactions are linked to your account so we can, for example, show your order history — but the session identifier itself never contains or reveals your IP address, device fingerprint, or any other directly identifying technical detail. We do not store IP addresses or device fingerprints as part of this analytics system.
Interaction data is aggregated daily into anonymous summaries (for example, "how many times was this tyre size searched for this week"). The individual, session-linked records are retained for 90 days and then permanently deleted; only the anonymous aggregates are kept beyond that. This analytics system is used internally by our team to understand what customers are searching for and which products are popular — it is never shared with, or visible to, our tyre suppliers.
Optional third-party analytics
When enabled, we may also use a third-party analytics service — Google Analytics or Plausible — to understand overall site traffic. These services operate under their own privacy policies; Plausible is designed to be cookie-free and does not track individuals across sites. This section will be updated with the specific service in use once one is switched on.
Sharing
Who do we share your personal information with?
We may disclose your personal information to:
- Fitters in our network, where necessary to arrange and complete a fitting service you have booked;
- service providers who help us operate our business, including payment processing (Stripe), hosting and infrastructure, email and SMS delivery, accounting, and customer support tools;
- freight and delivery carriers, to deliver your order; and
- regulators or authorities, where required or permitted by law.
We require our service providers to handle your personal information securely and only for the purposes we authorise. We do not sell your personal information to anyone.
Overseas disclosure
Some of our service providers may store or process personal information outside Australia as part of providing their services to us. By providing your personal information, you consent to this transfer where it occurs. We take reasonable steps to work with providers who maintain appropriate data protection standards.
Security
Is my personal information secure?
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, and disclosure. However, no method of transmission over the internet is completely secure, and information you send to us online is sent at your own risk. Card payments are processed directly by Stripe — we never see or store your full card number.
Your rights
Your rights of access and correction
You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate or out of date. To do so, contact us at support@tyrevault.com.au.
There is generally no fee for requesting access to or correction of your information, though we may charge a reasonable amount to cover the cost of retrieving and providing extensive records.
Marketing
Direct marketing
If we send you direct marketing communications, every message will include the option to opt out of future communications. You can also contact us at any time to update your marketing preferences.
Changes
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this Website, and your continued use of the Website or our services constitutes acceptance of the updated Policy.
Complaints
How to make a complaint
If you have a concern about how we have handled your personal information, please contact us at support@tyrevault.com.au. We take all privacy complaints seriously and will aim to respond within 20 business days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Get in touch
Contact us
FAMIQ Technologies Pty Ltd trading as TyreVault
ABN 80 701 750 030
Email: support@tyrevault.com.au